What to do if your assertiveness in account management is constantly being undermined?
Reading time: 4 min.
1. Assess Impact

1.1 Start the assessment with a fresh mind, calm down, do not give in to emotions; during the assessment, try to be as objective as possible and avoid perception traps.

1.2 Ask yourself simple questions: Is there really an impact? From which team members? What is the impact?

1.3 Collect and analyze facts, rely on numbers, look for correlations.

2. Communicate Clearly

2.1 Be professional, confident, calm, respectful, caring, grateful and friendly; communicate the way you want to be communicated with.

2.2 Be concise and precise: please avoid complex language, ambiguous phrases and jargon.

2.3 Avoid an uncertain tone, look confidently at the interlocutor, do not look away, watch your gestures.

3. Set Boundaries

3.1 Respect yourself (if you don't respect yourself, it will be difficult for others to respect you.), stick to your priorities.

3.2 Please remember: an account manager's lack of boundaries is a direct road to burnout. Maintain a balance between the key parts of your life, do not turn every day 100% into work.

3.3 Learn to say no. Don't promise what you can't deliver.

4. Seek Feedback

4.1 Avoid misunderstandings and miscommunication. Create a system of regular mutual feedback with both clients and colleagues; lead by example in both receiving and giving feedback.

4.2 Be professional, honest, respectful, caring and grateful. Please remember that it is often important not only what you say, but also how you say it. Watch your gestures and intonation.

4.3 Be grateful for feedback - it helps not only to understand how your assertive behavior is perceived, but also to identify other problems and solve them.

5. Build Alliances

1. A good approach is to treat the entire team as one strong alliance and create a culture of unity, respect, gratitude, caring and goodwill. Always sincerely look for opportunities to bring maximum benefit to your team, clients, partners, etc.

2. Please do not follow the path of intrigue, gossip, discussions behind your colleague’s back, etc.

6. Reflect and Adapt

6.1 A useful habit is to systematically devote time to self-reflection, assessment of your condition and adaptation.

6.2 Base your self-reflection on your company's key goals, pain points, needs, and your personal professional and career goals; constantly seeks opportunities to bring maximum value to your company, team and client.

6.3 Based on self-analysis and assesment, find solutions and implement them in your daily activities.

Key points

1. A strong, reliable foundation allows the manager to confidently stay the course in both light winds and storms.

2. Be professional, respectful, caring, appreciative and friendly. Treat your colleagues the way you want to be treated. Do not participate in intrigues, do not gossip, do not discuss your colleagues behind their backs.

3. Be honest with yourself, with your team, with your company, and constantly think about how you can add the most value.

Good luck!
Methodologist of Guidbase
© Guidbase. All rights reserved.