What to do if your team's strategic decision making is causing more harm than good?
Reading time: 4 min.
1. Assess Damage

1.1 Please be careful when assessing the harm; make sure this is not a subjective biased opinion. There are toxic cultures in which any decisions made are perceived as either harmful or taken for granted. This approach is a devastating blow to team motivation. Are you sure there are no such symptoms in your company?

1.2 Rely on multiple reliable sources, use quantitative and qualitative data. Try not to fall into the traps of perception; remember that the interpretation of facts always depends on the premises; maintain neutrality and a clear mind.

2. Open Dialogue

2.1 When communicating with your team, be professional, honest, respectful, caring and friendly. Establish a dialogue calmly and openly, without panic, criticism or accusations. Emphasize that much depends on each team member.

2.2 Share your thoughts on the current state, ask questions and listen carefully to the answers. Record the information received in meeting notes, look for correlations between your data and the team's data.

3. Revisit Goals

3.1 Focus on the company's key goals, pain points, and needs; if this requires adjustments to lower-level goals, make adjustments.

3.2 Make sure each team member clearly understands the connections between personal goals, department goals, strategic goals, and key company goals; for a better understanding, you can prepare special materials and hold group and individual meetings.

4. Explore Alternatives

4.1 Create a safe environment for new ideas and fruitful discussion. Good conditions for this are a respectful, caring, grateful, friendly atmosphere. Eliminate harsh criticism, cruel jokes and punishments for taking initiative.

4.2 Review with team members the generated solutions that are most likely to help them achieve their updated goals. Discuss the pros and cons of the solution, but not its author. Select the solutions to implement.

5. Implement Changes

5.1 Please remember that without the correct implementation of the selected solutions, all previous steps are meaningless.

5.2 To ensure that the implementation goes as smoothly as possible, prepare a plan that specifies the tasks, priorities, resources, deadlines and responsible persons; make sure that each team member clearly understands their role.

6. Monitor Progress

6.1 Monitor the results of changes: not as an overseer and hangman, but as a caring helper. Be a navigator, be a wise mentor, your task is to consolidate the team’s new skills, and not to catch a mistake and punish.

6.2 It is very important to notice the first positive changes and immediately give positive reinforcement; it is important to notice the remnants of old bad habits and eradicate them in time.

Key points

1. Just as it takes time and practice for a child to learn to walk, it takes time and practice for team members to learn to make effective decisions. Without learning how to make ordinary decisions, it is difficult to learn how to make strategic decisions.

2. As a leader, continually improve your decision-making skills: lead by example.

3. Create a healthy culture based on respect, caring, gratitude and goodwill. Remember that a safe environment is necessary for both decision-making and creativity. Encourage team members to practice decision making and provide positive reinforcement for early successes.

Good luck!
Methodologist of Guidbase
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