What to do if your junior colleagues lack resilience and need mentoring in account management?
Reading time: 4 min.
1. Assess their strengths and weaknesses

1.1 To get the most objective assessment of the strengths and weaknesses of junior colleagues, use a set of methods, such as surveys, daily observation of work, modeling situations in a game form, etc.

1.2 Find the strengths of junior colleagues that can help the company achieve key goals and bring maximum value in the near future.

1.3 Based on your findings, develop a plan for each junior colleague to strengthen key talents and address weaknesses.

2. Provide support and encouragement

2.1 Be sincere in your support and do it from the heart; please don't take this formally. Remember your very first day at school, your very first working day in your career - remember your emotions, your need for support and encouragement; a kind word brings encouragement, joy and confidence - use it.

2.2 Believe in your mentees more than they believe in themselves. With respect, care, gratitude and goodwill, guide the sprouts in the right direction.

3. Challenge them and give them feedback

3.1 An experienced mentor sees the overall picture of the mentee’s movement from point A to the goal. The entire route is designed in such a way that there is time for both theoretical and practical training (including challenges) and feedback.

3.2 Build a system of regular mutual feedback. Be honest, respectful and caring when giving feedback. Remember that it is not only what you say that is important, but also how you say it (intonation, gestures, etc.). Be grateful for the feedback you receive from your mentee - it allows you to improve.

4. Model resilience and share your experiences

4.1 Be an example that your junior colleagues will want to emulate. Don't be afraid to solve problems and take responsibility; be professional, calm and confident when solving problems. Share your experience: both successful and unsuccessful.

4.2 In any situation, behave with dignity. Don't complain or blame anyone. Don't discuss your colleagues behind their backs, don't gossip.

5. Encourage self-care and well-being

5.1 Account management is an environment that has a high potential for burnout. From the very first steps, train junior colleagues to build a strong foundation of work-life balance, form good habits for productive work and good recovery.

5.2 One of the effective teaching methods is your own example. Be a leader that everyone wants to be in the same boat with; who exudes professionalism, confidence, joy, is efficient at work, has hobbies, takes care of his health and spends enough time with his loved ones.

6. Review and revise your mentoring plan

6.1 Please remember that a mentoring plan is not something permanent and unchanging, but something that can be adjusted and updated; but a good approach is to make changes to the plan when it is really necessary.

6.2 As you make changes to your plan, keep in mind the key goals, pain points, and needs of your junior colleagues; focus your attention on what matters.

Key points

1. Account management is an area in which the help and support of a mentor is important at every stage of a manager’s career, especially in the initial stages. If you are ready to help your junior colleagues, make them better, teach them to bring maximum value to the client and your company, I shake your hand and completely understand you!

2. A blooming garden begins with seeds and seedlings. Remember that mentoring is always about love, respect, care, hard work and patience; but the result is worth it.

Good luck!
Methodologist of Guidbase
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