How to develop team members' negotiation and conflict resolution skills?
Reading time: 4 min.
1. Identify the sources of conflict

1.1 It is better to prevent diseases than to treat them. Most often, a conflict atmosphere in a team is an indicator of systemic problems, and the members are hostages of this situation.

1.2 Carefully analyze recent conflicts, find similarities, triggers, follow the chain from effect to cause.

1.3 Based on the results of the analysis, put forward hypotheses at what points and what positive systemic changes can be created to improve the diseased soil. 4. Conduct experiments, monitor and analyze results, and make changes.

2. Teach the principles of negotiation

2.1 In a culture where every team member cares about everyone and the entire team, negotiations lead to positive outcomes.

2.2 Good prerequisites for creating such a culture are respect, care, gratitude and goodwill.

2.3 Focus team members on constantly seeking opportunities that benefit everyone. Please do not create conditions for confrontation and competition, but create conditions for partnership.

3. Facilitate constructive feedback

3.1 Create a culture of mutual feedback based on honesty, respect, caring, gratitude and goodwill. Be an example, show how to give and receive feedback.

3.2 Remind team members that it is often not what we say, but how we say it that matters.

3.3 Create favorable conditions for team members to work with feedback; not only for receiving and giving, but also for further actions based on feedback.

4. Model positive behaviors

4.1 Lead by example and demonstrate positive behavior in all work situations.

4.2 In the format of 1 on 1 regular sessions with each team member, constantly analyze his behavior; explain what behavior is most optimal in what situation, use positive reinforcement.

4.3 Praise and thank for any positive changes in behavior. Celebrate important achievements and victories.

5. Encourage diversity and inclusion

5.1 Diversity and inclusion helps a team create a culture of respect for different points of view and learn to create synergy through collaboration.

5.2 It is important to remember that each person is unique, the right combination of skills and talents of several people, united by a common goal and values, can create a good team game.

Key points

1. Prevention is always better than cure. Remember that conflict situations in a team most often arise for systemic rather than personal reasons.

2. Build your system right from the very beginning, eliminate hot spots and tensions, create a culture in which everyone wants to work together with the team, achieve inspiring common goals, and not argue, swear, quarrel, get offended, etc.

3. Form the team as a single healthy organism, each member of which cares about everyone and the entire team.

Good luck!
Methodologist of Guidbase
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